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Terms of Service

The agreement between RecView and customers using the platform.

Effective date: 3 May 2026

These Terms of Service ("Terms") govern your access to and use of the website at recview.co and the RecView platform (together, the "Service"), provided by RecView Pty Ltd ABN 47 659 641 399 ("RecView", "we", "us").

By accessing the website or using the platform, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "Customer" or "you" means that organisation.

If you do not agree, do not use the Service.

1. Definitions

  • Authorised User: an individual the Customer authorises to access the platform under their account.
  • Candidate Data: personal information of job candidates and other third parties processed through the platform on behalf of the Customer.
  • Customer Data: all data uploaded to or generated by the Customer through the platform, including recordings, transcripts, summaries, and ATS data accessed through authorised integrations.
  • DPA: the Data Processing Agreement available on request — request the DPA — which forms part of these Terms.
  • Order Form: any written or electronic order document or in-platform sign-up confirming Customer's selected plan and fees.
  • Platform: the RecView software-as-a-service application.
  • Subscription Term: the period for which Customer has paid to access the platform.

2. The Service

RecView is an AI meeting intelligence platform that records, transcribes, and summarises calls and syncs notes into Applicant Tracking Systems. We may update, improve, or modify features from time to time. We will not materially reduce core functionality during a paid Subscription Term without notice.

3. Free trial

We offer a 7-day free trial to new customers. During the trial:

  • Customer has access to the platform features specified at sign-up
  • no payment is required to start the trial
  • all of these Terms apply, including the Customer's obligations under clause 5 (recording consent and AI output review)
  • RecView may impose reasonable usage limits and may suspend or end the trial at any time if it is being misused or used in breach of these Terms

At the end of the 7-day period, the trial expires and continued access to the platform requires a paid subscription. If the Customer does not subscribe, RecView may delete trial data in accordance with our retention practices. Customers can export their trial data before expiry.

The Service during the trial is provided "as is" to the maximum extent permitted by law, and clause 12 (warranties) applies in full.

4. Accounts and access

To use the platform, the Customer must register an account. The Customer is responsible for:

  • the accuracy of registration information
  • maintaining the security of account credentials
  • all activity under their account and that of their Authorised Users
  • promptly notifying us of any unauthorised access at [email protected]

Accounts are for business use. The Customer must not share login credentials, resell access, or allow third parties to use the Service except as expressly permitted.

5. Customer obligations and acceptable use

The Customer must use the Service in compliance with all applicable laws and these Terms. The Customer must not:

  • use the Service to record any meeting or call without obtaining all consents required under applicable law
  • attempt to reverse-engineer, decompile, or scrape the platform
  • use the Service to transmit unlawful, harmful, or infringing content
  • circumvent or test the security of the Service without prior written consent
  • use the Service to develop a competing product or to benchmark performance for publication

Recording consent

The Customer is solely responsible for ensuring all parties to a recorded call have been notified of the recording and have given any consents required under applicable law — including but not limited to the Surveillance Devices Act 2007 (NSW) and equivalent legislation in other Australian states and territories, GDPR and member state laws in the EU, the UK Data Protection Act 2018, and any US state laws (including two-party consent jurisdictions).

The Customer indemnifies RecView against any claim, loss, or liability arising from the Customer's failure to obtain such consents.

AI-generated output

Transcripts, summaries, and other AI-generated outputs may contain errors, omissions, or mischaracterisations. The Customer must review AI-generated output before relying on it, particularly for hiring decisions. RecView does not warrant the accuracy of AI-generated content.

6. Fees and billing

Fees are set out in the applicable Order Form or in-platform plan selection. Unless otherwise agreed:

  • subscriptions renew automatically at the end of each Subscription Term
  • fees are payable in advance and are non-refundable
  • we may increase fees at renewal on at least 30 days' notice
  • all fees are exclusive of GST and other applicable taxes
  • failure to pay on time may result in suspension of access after notice

7. Term and termination

These Terms apply from the date of first access and continue for the Subscription Term and any renewals.

Either party may terminate:

  • for convenience at the end of the then-current Subscription Term, by notice before renewal
  • immediately for material breach not cured within 14 days of written notice
  • immediately if the other party becomes insolvent or ceases to operate

On termination:

  • the Customer's right to access the platform ends
  • the Customer may export Customer Data for up to 30 days, subject to the DPA
  • after that period, RecView may delete Customer Data in accordance with the DPA and our retention practices
  • accrued fees remain payable; pre-paid fees for unused periods are not refundable except where termination is due to RecView's uncured material breach

8. Intellectual property

RecView IP. RecView and its licensors own the platform, the website, and all related software, models, documentation, and trademarks. Nothing in these Terms transfers ownership of RecView IP.

Customer Data. The Customer retains ownership of Customer Data. The Customer grants RecView a non-exclusive, worldwide licence to host, process, and use Customer Data solely to provide and improve the Service for that Customer, and as otherwise permitted by the DPA.

No training of general AI models. RecView does not use Customer Data to train general-purpose AI models. We may use aggregated and de-identified data to operate, secure, and improve the Service.

Feedback. If the Customer provides feedback or suggestions, RecView may use them without obligation.

9. Confidentiality

Each party agrees to keep the other party's confidential information confidential and to use it only for purposes of these Terms. This obligation survives termination. It does not apply to information that is public, independently developed, or required to be disclosed by law.

10. Data protection

RecView's processing of personal information is governed by our Privacy Notice and, for Customer Data containing personal information, the Data Processing Agreement (DPA) which is incorporated into these Terms by reference. To request the current DPA, email [email protected] with the subject "DPA request".

11. Service availability

We aim to keep the platform available but do not guarantee uninterrupted access. We may perform scheduled maintenance and will give reasonable notice where practicable. Specific service level commitments, if any, are set out in the applicable Order Form.

12. Warranties and disclaimers

RecView warrants that it will provide the Service with reasonable care and skill.

To the maximum extent permitted by law, all other warranties — express or implied — are excluded, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Service is otherwise provided "as is".

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where RecView's liability for breach of a non-excludable consumer guarantee can be limited, our liability is limited to (at our option) re-supplying the Service or paying the cost of having the Service re-supplied.

13. Limitation of liability

To the maximum extent permitted by law:

  • neither party is liable for indirect, consequential, special, or incidental losses, including loss of profits, revenue, data, or goodwill
  • RecView's total aggregate liability arising out of or in connection with these Terms is limited to the fees paid by the Customer to RecView in the 12 months preceding the event giving rise to the claim

These limits apply whether the claim is in contract, tort (including negligence), statute, or otherwise. They do not apply to: (a) the Customer's payment obligations; (b) the Customer's indemnity under clause 5; or (c) liability that cannot lawfully be limited.

14. Indemnity

The Customer indemnifies RecView against all losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of:

  • the Customer's breach of these Terms
  • the Customer's failure to obtain consents required under clause 5
  • the Customer's use of the Service in breach of applicable law
  • any claim by a third party (including a candidate, client, or Authorised User) relating to Customer Data or the Customer's use of the Service

15. Changes to these Terms

We may update these Terms from time to time. For material changes affecting paying Customers, we will give at least 30 days' notice by email or in-platform notification. Continued use after the effective date of the change constitutes acceptance.

16. Governing law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them.

17. General

  • Entire agreement. These Terms (together with any Order Form, the DPA, and the Privacy Notice) form the entire agreement between the parties and supersede prior discussions.
  • No assignment. The Customer may not assign these Terms without RecView's written consent. RecView may assign in connection with a merger, acquisition, or sale of assets.
  • No waiver. A failure to enforce any provision is not a waiver of the right to do so later.
  • Severability. If any provision is held unenforceable, the remaining provisions continue in full force.
  • No agency. Nothing in these Terms creates a partnership, agency, or joint venture.
  • Notices. Notices to RecView must be sent to [email protected]. Notices to the Customer may be sent to the email address on the account.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control.

18. Contact

RecView Pty Ltd
Sydney, NSW, Australia
[email protected]